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ITIL Service Management Based on ITIL
73,90 CHF *
ggf. zzgl. Versand

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: * Introduction to the Service Lifecycle * Lifecycle phase: Service Strategy * Lifecycle phase: Service Design * Lifecycle phase: Service Transition * Lifecycle phase: Service Operation * Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. 'Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management.' Kevin Holland, Service Management Specialist, NHS 'Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners.' Claire Agutter, ITIL Training Zone

Anbieter: Orell Fuessli CH
Stand: 28.05.2020
Zum Angebot
Mor Courseware Ter Voorbereiding Op Het
156,00 CHF *
ggf. zzgl. Versand

Deze Courseware bestaat uit twee samengevoegde publicaties, M_o_R® Courseware ter voorbereiding op het Foundation en Practitioner examen (ISBN: 978 94 018 0109 6) en Risicomanagement op basis van M_o_R® en NEN/ISO 31000 (ISBN: 978 90 875 3656 5). Management of Risk (M_o_R) helpt organisaties aan een effectief kader voor het nemen van verantwoorde beslissingen over risico's. Gericht op risico's die invloed hebben op de doelen van alle organisatieactiviteiten, op zowel strategisch, programmatisch, projectmatig als operationeel zijn niveau. Het is een richtlijn voor Integraal risicomanagement die waarborgt dat een organisatie op een rendabele wijze gebruikmaakt van een risicomanagementproces met een aantal duidelijk omschreven stappen. Het doel is het ondersteunen van een betere besluitvorming door middel van een goed zicht op de risico's en hun waarschijnlijke impact. M_o_R vormt een geïntegreerd raamwerk met de AXELOS -methoden en -modellen als ITIL®, PRINCE2®, MSP®, MoP®, MOV® en P3O®. Het M_o_R® Courseware is te gebruiken bij de voorbereiding op het Foundation en Practitioner examen. De trainingsmogelijkheden zijn 2 dagen voor Foundation en achtereenvolgend 2 dagen voor Practitioner. De Foundation en Practitioner training kan ook individueel gegeven worden. (De individuele Practitioner training is 3 dagen.) Het M_o_R Practitioner examen wordt in het Engels afgenomen. Dit betreft een open boek examen waar alleen het boek 'Management of Risk: Guidance for Practitioners' is toegestaan.

Anbieter: Orell Fuessli CH
Stand: 28.05.2020
Zum Angebot
PRINCE2 Agile An Implementation Pocket Guide
36,90 CHF *
ggf. zzgl. Versand

The hands-on guide that you need to successfully deliver your projects within the PRINCE2 Agile framework PRINCE2 Agile: An Implementation Pocket Guide explains how the structured, management-driven PRINCE2 project governance framework is able to work cohesively with team-driven, quality-focused, responsive Agile methods. It provides a clear explanation of how these two approaches combine to provide the governance, due diligence and accountability that senior management requires, as well as the responsiveness and flexibility that project delivery teams need in order to do their jobs most effectively. PRINCE2 Agile: An Implementation Pocket Guide supplements the official AXELOS PRINCE2 Agile guide, giving you step-by-step advice for implementing PRINCE2 Agile for every project type in your organisation . It is as valuable for established PRINCE2 organisations as it is for organisations with no formal governance structure; as relevant for organisations that deliver traditional waterfall projects as it is for those experienced in Agile methods. The guide also includes targeted questions and customised guidance to align with the specific needs of your organisation and your projects. Product overview PRINCE2 Agile(TM): An Implementation Pocket Guide explains the PRINCE2 Agile framework in practical terms with project-specific guidance on how to implement it - especially valuable for those who need a readily available reference source to supplement the official PRINCE2 Agile guide. Most importantly, PRINCE2 Agile(TM): An Implementation Pocket Guide adheres to one of the core principles of PRINCE2 Agile by providing flexible options in each scenario to allow you to implement the processes, tools and structures that are best suited to the specific needs of your project and your organisation. Contents Chapter 1: Overview of PRINCE2 describes the key elements of the PRINCE2 governance framework; Chapter 2: Overview of Agile describes the most common Agile methods that are used for project delivery; Chapter 3: Overview of PRINCE2 Agile describes how these two approaches are combined into a unified project governance and delivery framework with a focus on the benefits that this integrated approach provides; Chapter 4: Five Keys to PRINCE2 Agile Success identifies the five most important factors for you to consider when implementing PRINCE2 Agile; Chapters 5 to 9 provide step-by-step, project-specific guidance for implementing PRINCE2 in your organisation ; and Chapter 10: Further Expansion of PRINCE2 Agile offers an approach for expanding your use of PRINCE2 Agile beyond project work. PRINCE2 Agile(TM): An Implementation Pocket Guide is intended for anyone who is impacted by a PRINCE2 Agile project, either directly as a project team member or indirectly, such as customer service, quality assurance and project administration. Used in conjunction with the AXELOS official PRINCE2 Agile guide, this book will provide you with realistic and achievable approaches for implementing a PRINCE2 Agile framework that can consistently deliver responsive, high-value project outcomes in your organisation. About the author Jamie Lynn Cooke has 25 years' experience as a senior business analyst, project manager and solutions consultant, working with over 130 public and private sector organisations throughout Australia, Canada and the United States. She is a Certified Scrum Product Owner and Certified ScrumMaster who has worked with Agile methods since 2003, is a signatory to the Agile Manifesto, has attended numerous Agile seminars, and has worked with prominent consultants to promote Agile methods to organisations world

Anbieter: Orell Fuessli CH
Stand: 28.05.2020
Zum Angebot
PRINCE2 Agile An Implementation Pocket Guide
18,99 € *
zzgl. 3,00 € Versand

The hands-on guide that you need to successfully deliver your projects within the PRINCE2 Agile framework PRINCE2 Agile: An Implementation Pocket Guide explains how the structured, management-driven PRINCE2 project governance framework is able to work cohesively with team-driven, quality-focused, responsive Agile methods. It provides a clear explanation of how these two approaches combine to provide the governance, due diligence and accountability that senior management requires, as well as the responsiveness and flexibility that project delivery teams need in order to do their jobs most effectively. PRINCE2 Agile: An Implementation Pocket Guide supplements the official AXELOS PRINCE2 Agile guide, giving you step-by-step advice for implementing PRINCE2 Agile for every project type in your organisation . It is as valuable for established PRINCE2 organisations as it is for organisations with no formal governance structure; as relevant for organisations that deliver traditional waterfall projects as it is for those experienced in Agile methods. The guide also includes targeted questions and customised guidance to align with the specific needs of your organisation and your projects. Product overview PRINCE2 Agile(TM): An Implementation Pocket Guide explains the PRINCE2 Agile framework in practical terms with project-specific guidance on how to implement it - especially valuable for those who need a readily available reference source to supplement the official PRINCE2 Agile guide. Most importantly, PRINCE2 Agile(TM): An Implementation Pocket Guide adheres to one of the core principles of PRINCE2 Agile by providing flexible options in each scenario to allow you to implement the processes, tools and structures that are best suited to the specific needs of your project and your organisation. Contents Chapter 1: Overview of PRINCE2 describes the key elements of the PRINCE2 governance framework; Chapter 2: Overview of Agile describes the most common Agile methods that are used for project delivery; Chapter 3: Overview of PRINCE2 Agile describes how these two approaches are combined into a unified project governance and delivery framework with a focus on the benefits that this integrated approach provides; Chapter 4: Five Keys to PRINCE2 Agile Success identifies the five most important factors for you to consider when implementing PRINCE2 Agile; Chapters 5 to 9 provide step-by-step, project-specific guidance for implementing PRINCE2 in your organisation ; and Chapter 10: Further Expansion of PRINCE2 Agile offers an approach for expanding your use of PRINCE2 Agile beyond project work. PRINCE2 Agile(TM): An Implementation Pocket Guide is intended for anyone who is impacted by a PRINCE2 Agile project, either directly as a project team member or indirectly, such as customer service, quality assurance and project administration. Used in conjunction with the AXELOS official PRINCE2 Agile guide, this book will provide you with realistic and achievable approaches for implementing a PRINCE2 Agile framework that can consistently deliver responsive, high-value project outcomes in your organisation. About the author Jamie Lynn Cooke has 25 years' experience as a senior business analyst, project manager and solutions consultant, working with over 130 public and private sector organisations throughout Australia, Canada and the United States. She is a Certified Scrum Product Owner and Certified ScrumMaster who has worked with Agile methods since 2003, is a signatory to the Agile Manifesto, has attended numerous Agile seminars, and has worked with prominent consultants to promote Agile methods to organisations world

Anbieter: Thalia AT
Stand: 28.05.2020
Zum Angebot
Mor Courseware Ter Voorbereiding Op Het
114,99 € *
ggf. zzgl. Versand

Deze Courseware bestaat uit twee samengevoegde publicaties, M_o_R® Courseware ter voorbereiding op het Foundation en Practitioner examen (ISBN: 978 94 018 0109 6) en Risicomanagement op basis van M_o_R® en NEN/ISO 31000 (ISBN: 978 90 875 3656 5). Management of Risk (M_o_R) helpt organisaties aan een effectief kader voor het nemen van verantwoorde beslissingen over risico's. Gericht op risico's die invloed hebben op de doelen van alle organisatieactiviteiten, op zowel strategisch, programmatisch, projectmatig als operationeel zijn niveau. Het is een richtlijn voor Integraal risicomanagement die waarborgt dat een organisatie op een rendabele wijze gebruikmaakt van een risicomanagementproces met een aantal duidelijk omschreven stappen. Het doel is het ondersteunen van een betere besluitvorming door middel van een goed zicht op de risico's en hun waarschijnlijke impact. M_o_R vormt een geïntegreerd raamwerk met de AXELOS -methoden en -modellen als ITIL®, PRINCE2®, MSP®, MoP®, MOV® en P3O®. Het M_o_R® Courseware is te gebruiken bij de voorbereiding op het Foundation en Practitioner examen. De trainingsmogelijkheden zijn 2 dagen voor Foundation en achtereenvolgend 2 dagen voor Practitioner. De Foundation en Practitioner training kan ook individueel gegeven worden. (De individuele Practitioner training is 3 dagen.) Het M_o_R Practitioner examen wordt in het Engels afgenomen. Dit betreft een open boek examen waar alleen het boek 'Management of Risk: Guidance for Practitioners' is toegestaan.

Anbieter: Thalia AT
Stand: 28.05.2020
Zum Angebot
ITIL Service Management Based on ITIL
54,99 € *
ggf. zzgl. Versand

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: * Introduction to the Service Lifecycle * Lifecycle phase: Service Strategy * Lifecycle phase: Service Design * Lifecycle phase: Service Transition * Lifecycle phase: Service Operation * Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. 'Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management.' Kevin Holland, Service Management Specialist, NHS 'Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners.' Claire Agutter, ITIL Training Zone

Anbieter: Thalia AT
Stand: 28.05.2020
Zum Angebot